At LunaLite Jewelry, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund Policy outlines our procedures for returns, exchanges, and refunds.

1. Returns

You may return eligible items within 3 days of receiving your order. To be eligible for a return:

• Items must be in their original condition, unworn, and undamaged.
• All original packaging, tags, and receipts must be included.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Custom or personalized jewelry
• Sale items

3. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact us at lunalitejewelry@gmail.com.
2. Provide your order number and reason for the return.
3. We will send you a return authorization and instructions.

4. Return Shipping

Customer will be responsible for the return shipping costs unless the item is defective or incorrect. 

5. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 2-3 working days.

6. Exchanges

If you would like to exchange an item for a different size or style, please contact us at lunalitejewelry@gmail.com. We will guide you through the exchange process.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 24 hours of receipt with a picture of the damaged or defective item. We will provide instructions for returning the item and will either issue a refund or send a replacement at no additional cost.

8. Contact Us

If you have any questions or concerns about our refund policy, please reach out to us:

LunaLite Jewelry Store
Email: lunalitejewelry@gmail.com
Phone: 0313-2322745